Case Study: a leading property and casualty insurer improves claims communications and cuts costs with GhostDraft

Accelerating and improving the claims experience for P&C

A leading property and casualty insurer sought an advanced customer communications management (CCM) solution from GhostDraft. Their legacy system was inflexible, forcing claims adjusters to manually create letters in Microsoft Word, which led to inefficiencies, compliance risks, and an impersonal customer experience.

GhostDraft implemented a modern, cloud-based CCM and document automation solution, which integrated quickly with the insurer's existing systems. This allowed the insurer to streamline its communications process, achieve a 20% total cost reduction, and increase their speed to the customer by 50%, all while maintaining compliance and content control.