Case Study: Flokk saves 5,400 hours a year with GGS IT Consulting’s Power Automate RPA

Flokk - Customer Case Study

GGS IT Consulting partnered with Flokk, a leading European manufacturer of office furniture, to address a significant efficiency challenge. The client's customer service team was spending an estimated 7,200 hours per year manually confirming order fulfillment dates, a time-consuming process that required improvement. They sought to leverage robotic process automation (RPA) to streamline this operation.

GGS implemented a Microsoft PowerAutomate solution to fully automate the order confirmation process. The vendor followed a meticulous five-phase implementation plan, which included process evaluation, bot building, and user acceptance testing. The results were substantial, saving Flokk approximately 5,400 hours of work annually, achieving an 80% automation rate, and enabling 24/7 operation independent of staff presence.

Flokk