Case Study: HearUSA streamlines employee communications with Zipline

Why Zipline Was the Sound Decision for HearUSA’s Communications

HearUSA, a leader in hearing health with 370+ owned centers and 4,000+ network professionals, needed a better way to communicate with hearing centers and support teams. The company was struggling with inconsistent messaging, missed updates, mis-prioritized tasks, and too much time spent searching for documents, SOPs, and other daily resources. HearUSA turned to Zipline to create a more streamlined, reliable employee communications process.

Zipline implemented a centralized, mobile-accessible platform for messages, tasks, training, documents, and execution tracking, with personalized dashboards and AI-powered support to help employees find the right information quickly. HearUSA also expanded Zipline into onboarding and on-the-job learning, and connected it to BI tools for operational reporting. As a result, employees reported less email clutter, easier task management, faster access to information, and time saved—about 45 minutes per week previously spent searching for communications and resources.

HearUSA

Crystal Sammarco

CES Team Lead