Case Study: The Container Store unifies store communications and execution with Zipline

The Container Store + Zipline The ultimate organizers get their store communications in order

The Container Store, a US retailer known for custom storage and organization solutions, needed a better way to manage internal communications across 100+ stores. Before Zipline, teams relied on a mix of emails, voicemails, printed notices, and manual sign-offs, which created information overload for full-time staff and left part-time employees out of the loop.

Using Zipline’s all-in-one retail operations and communications platform, The Container Store unified messages, tasks, calendars, and execution tracking in a single source of truth for HQ and frontline teams. Zipline helped the company improve accountability, reduce communication noise, and give store teams more time to focus on customers, with leaders noting they can now quickly see who’s doing what, who’s read messages, and whether directives reached execution.

The Container Store

Lee-Anne Bradley

Sr. Store Communications Specialist