Case Study: PacSun achieves retail communications confidence with Zipline

PacSun + Zipline Turning chaos into confidence at every level

PacSun, a leading US apparel retailer for teens and young adults, partnered with Zipline to solve major store communications challenges across its 315 stores. The team was juggling emails, physical documents, phone calls, and texts, which made it hard to target the right people, find information quickly, and know whether tasks were actually completed.

With Zipline’s retail communications platform, PacSun gained a single place for messaging, documentation, and task management. The result was better targeting, searchability, and accountability, plus more confidence that stores were reading and executing communications on time. Zipline also helped save significant time on manual follow-up and reporting, while giving HQ and district managers clearer visibility into execution, readership, and engagement.

PacSun

Eric Wardian

Senior Manager, Store Communications