Case Study: American Eagle Outfitters improves store communications and execution with Zipline

American Eagle Outfitters boosts store communication with Zipline, with 97% reporting improvement

American Eagle Outfitters Inc. (AEO), a leading global specialty retailer, faced a challenge in streamlining and tightening communications from its headquarters to its American Eagle and Aerie stores. They needed a single source of truth for corporate and field teams and a reliable mobile solution for field leadership. To address this, they partnered with the vendor Zipline.

Zipline implemented its store communications platform, starting with a successful pilot that quickly expanded. The solution provided AEO with scalable, flexible communication tools, replacing printed materials and creating a consistent feedback loop. Results from the implementation were significant, with 100% satisfaction from field leaders, 97% reporting improved communication, and 96% saying Zipline helped with day-to-day work. Ultimately, Zipline enabled AEO to innovate and maintain strong, agile store execution even during challenging times.

American Eagle Outfitters