Case Study: Virginia Mason Medical Center achieves fewer cancellations and lower readmissions with GetWellNetwork Guided Care

Virginia Mason Medical Center cuts readmissions below 1% with GetWellNetwork

Virginia Mason Medical Center sought to improve its surgical care processes to reduce last-minute cancellations, enhance patient satisfaction, and lower readmission rates. To address this challenge, the customer partnered with GetWellNetwork and implemented its Get Well Guided Care solution to transform the patient journey.

GetWellNetwork's solution automated and standardized the pre-op and post-op experience with tailored education, risk assessments, and follow-ups. This implementation resulted in patient satisfaction scores in the 90th percentile and readmission rates dropping to below one percent. The platform also reduced staff workloads and emergency department visits, demonstrating significant and measurable improvements in outcomes.

Virginia Mason Medical Center