Case Study: Lion Nathan achieves major cost savings and faster, trackable deliveries with GetSwift

Lion Nathan - Customer Case Study

Lion Nathan, one of Australasia’s largest food and beverage companies (≈$5B revenue, 7,000 employees), faced rising delivery costs, long driver mileage, and heavy call-centre load from “where’s my delivery?” enquiries that could take up to 25 minutes. They engaged GetSwift to provide an electronic dispatch, track-and-trace and mobile run-sheet solution to capture proof of delivery, measure DIFOT and other KPIs, track items picked/returned, and optimize routing via maps on drivers’ smartphones.

GetSwift implemented electronic dispatch, digital signatures, mapping-based ETA tracking and KPI reporting, automating workflows and removing paper run-sheets. The result: dramatic reductions in dispatch staffing hours and customer support calls, a 95% electronic dispatch rate, higher staff productivity, improved DIFOT and customer satisfaction, and better utilization of vehicle capacity.

Lion Nathan