Case Study: HERB achieves rapid, reliable cannabis delivery and happier customers with GetSwift

HERB Scales Up, Makes Cannabis Delivery A Pleasure

HERB, a cannabis delivery startup founded by Bobby, set out to make purchasing cannabis as open and convenient as buying a coffee. As the business scaled in Los Angeles, manual text-message dispatching became impractical for complex routing and growing driver/customer logistics, so HERB turned to GetSwift for a logistics management platform offering automatic dispatching, optimized routing and real‑time tracking.

GetSwift implemented automatic dispatch, optimized routes, real‑time tracking and customer alerts on a customizable platform with fast support. As a result, HERB consistently meets its 15–45 minute delivery promise (customers commonly report ~30‑minute arrivals), driving stronger customer satisfaction and allowing the company to scale its operations and pursue future expansion with GetSwift’s ongoing support.

HERB

Bobby

Founder