Case Study: Leading Food Delivery Company achieves 26% faster deliveries and 132% more repeat customers with GetSwift

Empowering Food Delivery Drivers with Route Optimization

Leading Food Delivery Company struggled with the typical pressures of food delivery—controlling costs, maintaining fast delivery (60% of customers cite speed as critical), protecting perishable items, ensuring driver safety, and handling predictable and unpredictable volume spikes—all while relying on manual, inefficient route planning. They engaged GetSwift and implemented GetSwift’s end-to-end route optimization software and driver app to address these challenges.

GetSwift delivered real-time route optimization, scenario planning, GPS tracking, on‑the‑fly rerouting and safety customizations with 24/7 support, which cut delivery times by 26% and drove a 67% increase in orders booked on the platform; repeat customers rose 132% and customers placing four or more orders rose 260%. GetSwift’s solution also improved fuel efficiency, reduced delays and driver errors, lowered overtime costs, and boosted overall customer satisfaction and driver safety.