Case Study: Kodak achieves 95% kiosk uptime with Getronics service and support

Securing Investment And Revenue Through 95% Kiosk Uptime For Kodak

Kodak, the global leader in photographic products and services, needed a European partner to manage commissioning, service, and maintenance for more than 85,000 photo-kiosks while improving customer support, reducing costs, and keeping suppliers to a minimum. Kodak wanted a single supplier capable of delivering high-quality support and maintaining 95% kiosk uptime to protect investment and revenue, and chose Getronics for its service desk, field services, and logistics capabilities.

Getronics implemented an end-to-end support model covering the supply chain, including a Berlin call centre, onsite field service, warehousing, logistics, repair depot, project management, and governance. The solution gave Kodak a single point of contact across eight European countries, supported fast incident resolution and next-business-day SLA compliance, and helped keep kiosk uptime above 95%, securing revenue and improving service levels.

Kodak

Laurent Duffau

Service & Support Consumer