Case Study: McDonald’s Switzerland achieves more flexible technical support with Getronics

Providing Key Technical Support to a Fast Moving Retail Food Operation on a National Scale

McDonald’s Switzerland, part of the global food service retailer with more than 150 restaurants in the country, needed a new partner to improve maintenance of its POS systems and provide technical support to restaurant managers. To meet this challenge, McDonald’s turned to Getronics for break-fix and service desk support across its fast-moving retail operation.

Getronics took over installation, support, maintenance, and repair of POS systems in all 150 Swiss restaurants and expanded help desk services for managers. The result was more flexible handling of technical issues, improved system condition, stronger troubleshooting, and access to web systems, with Getronics positioned to scale support as McDonald’s Switzerland continues to grow.

McDonald’s

Markus Burkhardt

It Manager