Getronics
72 Case Studies
A Getronics Case Study
Marco Capital, a provider of legacy insurance solutions, and its subsidiary PoloWorks faced the challenge of integrating newly acquired specialty insurance units onto a new, scalable IT platform and outsourced support model. They needed to accomplish this migration quickly while managing rapid business change and site relocations, without diverting internal focus from core insurance operations. Vendor Getronics responded with a rapid proposal for a managed IT service model.
Getronics implemented a comprehensive managed service covering service desk, Azure managed services, field support, endpoint management, and cybersecurity controls. The solution included migrating 7 TB of data to Azure and establishing a full cloud-ready IT foundation. The results provided Marco Capital and PoloWorks with a flexible, reliable IT platform that supports growth, achieved a 96% customer satisfaction score for service desk, and allowed internal teams to concentrate on insurance services.