Case Study: Mazda achieves proactive IT service management with Getronics

Getronics Secures Ict Consulting Project to Assist Mazda Europe During Major it Transition

Mazda Europe, part of the global Mazda Motor Corporation, turned to Getronics during a major IT transition to support ICT service delivery. Mazda needed help setting up and maintaining an IT monitoring solution and improving ITIL-based processes such as incident, change, and problem management across its complex, globally dispersed environment.

Getronics provided an experienced consultant to implement and manage end-to-end infrastructure and business service monitoring, including synthetic transactions and real-user monitoring. The result was clearer visibility into application performance and availability, proactive issue detection before users were impacted, faster root-cause analysis, and regular SLA reporting; Mazda also reported a more mature IT service model and lower TCO over time.

Mazda

Johan Van Parys

Is Service Delivery Manager