Case Study: Subsea 7 achieves reliable global IT support across onshore sites and vessels with Getronics

Getronics Provides an End to End Service for a Technologically Complex, Worldwide Business

Subsea 7, a global seabed-to-surface engineering and construction company with more than 40 vessels and operations across multiple regions, needed Getronics to deliver end-to-end IT infrastructure management and support for both onshore sites and offshore vessels. The challenge was to maintain highly reliable IT services for a complex worldwide business, including a demanding floating-office environment on vessels with up to 60 PCs and strict availability requirements.

Getronics implemented a global managed support model covering service desk, LAN and server management, desktop support, and remote vessel IT support across key countries and regions. Getronics also deployed best-practice ITIL processes and global service delivery tools, helping Subsea 7 improve service consistency and free its internal IT team to focus on core business; the strong results led to contract renewals and a 3-year extension, reflecting the measurable impact of sustained service reliability and global scalability.

Subsea 7

Anders From

CIO, Subsea 7