Case Study: Chivas Brothers achieves seamless nationwide user support with Getronics Service Desk

Getronics Provide a Service Desk for a Market Leading Whisky Distiller

Chivas Brothers, the Scotch whisky and gin distiller and distributor in the Pernod Ricard group, needed an effective service desk to support more than 800 users across 22 UK locations after its previous European support resource was no longer available. Getronics, through its managed service desk offering, was brought in to help integrate and support the newly restructured business.

Getronics implemented a dedicated nationwide remote service desk in just six weeks, delivering first-line desktop support, security management, and change request handling based on ITIL best practices. The result was a scalable, predictable-cost support model that reduced complexity and freed the internal IT team to focus on other priorities; Chivas Brothers later renewed the contract for three more years, underscoring the strong service performance and trust in Getronics.

Chivas Brothers

Les Gilfillan

Network/Infrastructure Manager