Case Study: Portakabin improves customer insight and digital sales with Getronics CRM transformation

Getronics helps Portakabin Drive Digital Transformation with Integrated Customer Experience Initiative

Portakabin, a leader in modular building solutions, required a unified system to digitize its sales process and leverage customer insights for growth across its European operations. Its disparate databases and offline documents were hindering productivity. To address this, the company partnered with vendor Getronics for a Customer Relationship Management (CRM) solution.

Getronics implemented a flexible, cloud-based CRM system that integrated information across the business, providing a seamless experience from initial customer contact to post-handover support. The solution enabled greater operational efficiency and deeper customer intelligence. Getronics successfully trained 450 users across seven countries and migrated over two million customer records, leading to a new five-year IT outsourcing agreement to further streamline Portakabin's infrastructure and services.

Portakabin

Dominic Ruscillo

IT Director