Case Study: Toshiba achieves responsive European warranty service with Getronics

Getronics Expand Business Support on Over 19,000 Laptops to Toshiba

Toshiba, a global leader in high-technology and electronics, needed a fast, reliable partner to deliver distributed field warranty services for its laptop products across several European countries, including tailored support for key corporate customers. The challenge involved complex systems integration, stock management, engineering processes, and a very tight implementation timeline. Getronics was selected, building on its existing warranty service work for Toshiba in the UK and Ireland.

Getronics expanded its field services to additional regions including Belgium, Germany, and the Netherlands, using its mix of people, processes, and systems to meet Toshiba’s requirements. In the UK alone, Getronics supports more than 19,000 laptops with next-day business repair services, helping resolve warranty issues quickly and within industry-leading service levels. The result was a trusted, responsive warranty service for Toshiba’s customers and a successful expansion of the contract.

Toshiba

Toshiba