Case Study: ING (Unified Communications) achieves a smooth Windows 7 migration with Getronics

Getronics Belgium Secures Windows 7 Migration Across More than 10,000 Ing Users

ING, the global financial services company, faced the end of Windows XP support and needed to migrate more than 10,000 users across desktops and laptops to Windows 7 and Office 2010 within a tight timeframe. Getronics was chosen to manage the workspace migration and onsite end-user support, while keeping business disruption to a minimum.

Getronics implemented a structured migration process with weekly planning, go/no-go approvals, staging, desk-side swaps, and multilingual floorwalkers to assist users in Dutch, French, and English. The result was a smooth and efficient rollout that let employees resume work immediately after upgrades without data backup or transfer, improved business continuity, reduced Service Desk calls, and delivered the project on a cost-effective per-completion basis.

ING (Unified Communications)

Jean-Christophe Bernard

Head Of Workplace Managed Services