Case Study: a major European appliance manufacturer achieves scalable IT support and faster operations with Getronics managed services

a major european appliance manufacturer supports 4,000+ employees across 48 locations with Getronics

The customer, a major European appliance manufacturer, required a reliable IT partner to manage its core services following a corporate spin-off. Their challenge was to find a single provider capable of supporting a distributed workforce across everyday operations, including service desk, workplace services, infrastructure, and cybersecurity control, while also preparing for future growth. They chose Getronics to implement a flexible managed IT service model.

Getronics delivered a joined-up managed service covering a multilingual global service desk, on-site support, workplace hardware lifecycle management, and PC as a Service. The solution also included 24/7 network support across 48 worldwide locations and the implementation of privileged access management (PAM) for cybersecurity. As a result, the manufacturer gained a scalable operating model that improved IT efficiency, enabled faster response times, and made future acquisitions easier to integrate, all while supporting over 4,000 employees.