Case Study: a leading UK transport operator achieves reliable, cost-effective IT operations with Getronics

a leading UK transport operator achieves 96.6% CSAT with Getronics

Getronics provided managed IT services to a leading UK transport operator, a major rail and bus company serving millions of passengers. The customer faced the challenge of needing consistent, reliable IT performance across its complex multi-franchise operations and required a cost-effective yet secure firewall solution.

The solution from Getronics encompassed comprehensive managed IT services, including a UK service desk, 24/7 incident management, and private cloud. Specifically, Getronics identified firewall solutions that optimized security while saving nearly £100,000. Results included a 96.6% customer satisfaction score, 19 consecutive months of meeting SLAs, and a major reduction in critical incidents.