Case Study: Rentoza speeds up onboarding and reduces fraud with GetID

Rentoza cuts onboarding to 5 minutes and reduces fraud by 90% with GetID

Rentoza, a fast-growing South African e-commerce start-up offering a subscription service for essential goods, faced significant challenges with manual customer onboarding and fraud. Their previous process was slow, error-prone, and could not scale with their rapid growth. They partnered with GetID to implement automated ID verification to speed up onboarding and reduce fraudulent attempts.

GetID provided its ID document verification and liveness check services, which were implemented in about one week. This solution automated the process, reducing the onboarding time from several days to just five minutes. For Rentoza, this resulted in a 90% reduction in fraud attempts and allowed human resources to be allocated to more important tasks, significantly improving customer service quality.

Rentoza