Case Study: Grupo Gente achieves faster, more transparent contract signing with GetAccept

Grupo Gente - Customer Case Study

Grupo Gente Guatemala, a finance company, was struggling with an outdated contract-signing process that involved sending employees to customers’ homes to collect signatures. This was slow, inefficient, and hard to communicate transparently, which hurt customer satisfaction and led to low NPS scores. In searching for a better signature platform, they needed a solution that would work well for customers in rural areas who relied more on SMS than email.

GetAccept provided a digital signing solution that let Grupo Gente send contracts and reminders via SMS, use an introductory video to guide customers, and support signers through live chat. With GetAccept, they could deliver documents in minutes and let customers eSign from any device, improving the overall experience and speeding up onboarding. The result was faster signature collection, better transparency, higher customer happiness, and the creation of a new internal role focused on contractual experience.

Grupo Gente

Erick Herrera

Country Marketing Manager