Case Study: Grupo Gente achieves faster, more transparent contract signing with GetAccept

Crisp Video Group - Customer Case Study

GetAccept helped Grupo Gente Guatemala modernize its contract-signing process. The finance company had been sending employees to customers’ homes to collect signatures, which was slow, hard to coordinate, and created a poor customer experience that hurt NPS scores. Because many customers live in rural areas and rely on SMS instead of email, Grupo Gente needed a faster, more transparent way to deliver documents and collect signatures.

With GetAccept, Grupo Gente used SMS delivery and reminders, an introductory video, live chat, and eSignatures to simplify the signing process for both senders and signers. GetAccept enabled contracts to be delivered within minutes, supported from anywhere on any device, and helped the team onboard customers faster while improving transparency and satisfaction. The new workflow was so effective that Grupo Gente created a new role focused on the contractual experience, and the sales team could now confidently promise bank transfers in under 24 hours.

Crisp Video Group

Michael Mogill

Chief Executive Officer & Founder