Case Study: Autodesk improves customer journey insights with Germinate's Support Explorer

Autodesk builds a customer journey explorer with Germinate

Autodesk, a software company, needed to move beyond standard business intelligence tools to better visualize and understand its customers' entire journey. To achieve this, they partnered with vendor Germinate to create a tailored and accessible data analysis platform.

Germinate developed the Autodesk Support Explorer, a custom solution that quantifies customer pain points and amplifies their voices within the company. The Germinate team was praised for its creative problem-solving and reliable partnership, which resulted in a powerfully innovative tool that provided Autodesk with real insights into the customer experience.

Autodesk