Case Study: a large healthcare provider improves Salesforce adoption and reduces UX friction with Germain UX

Healthcare improves UX of Salesforce.com

The customer, one of the largest healthcare providers in the United States, faced significant challenges with user adoption and experience on its Salesforce CRM platform. Following a migration from Oracle Siebel, the organization struggled with complex integrations and a lack of comprehensive UX insights from existing tools like Splunk and Dynatrace. They engaged Germain UX to enhance process efficiency and technology performance.

Germain UX implemented its all-in-one monitoring and automation platform to provide deep user experience and technology performance insights. The solution enabled the healthcare provider to reduce business impact from UX issues by 50-90% and accelerate Salesforce adoption by 40% within just a few months of implementation.