Case Study: a major airline achieves faster issue resolution with Germain UX

Germain UX helps a major airline identify and resolve performance issues in their customer loyalty platform

A major airline company faced challenges in monitoring the performance of its customer loyalty platform after a major system migration. Performance issues were only discovered when users reported problems, leading to delays. The airline needed a solution, from vendor Germain UX, to quickly identify and resolve the causes of these system issues.

Germain UX implemented its solution to provide full-stack visibility, featuring tools like User Replay to review user sessions and correlate events across the tech stack. This enabled the airline to identify issues 80% faster and monitor tens of millions of daily service calls in real time. Germain UX provided faster, actionable insights, enhanced real-time monitoring, and improved the call center user experience.