Case Study: Top U.S. Facility Services Provider achieves enterprise-wide contract visibility and improved productivity with SMART by GEP

Top U.S. Facility Services Provider Boosts Contract Visibility and Productivity with Smart by Gep

A leading U.S. facility services provider serving Life Sciences, Health Care and Manufacturing across the U.S., Canada and Latin America faced a highly decentralized procurement function that limited information flow between sales and supplier teams. This fragmentation made it difficult to track contracts, sub-contractor certificates (W-9, COI), and supplier performance, undermining delivery capabilities, compliance and overall productivity.

The company implemented SMART by GEP as a unified source-to-pay platform (deployed in under five months) to centralize contracts, certificates and supplier records and automate workflows. With 300+ users managing 900+ live contracts and 2,500+ partners, the solution delivered enterprise-wide visibility of spend and contract status, intuitive dashboards and regular performance-evaluation cycles—improving sales visibility into delivery capabilities, boosting productivity, strengthening compliance and reducing supplier risk.