Case Study: Leading Hotels Chain achieves complete spend visibility and increased compliance with SMART by GEP

Leading Hotels Chain Boosts Spend Visibility and Compliance with Smart by Gep

The client is a global hospitality leader with more than 7,500 hotels and 600,000 rooms worldwide operating largely through franchisees, which limited its ability to mandate compliance. The central procurement team needed better group-wide visibility into category and commodity spend, clearer insight into the supplier base (including diversity and sustainability), timely reporting and the ability to run multi-round RFx events to drive savings and efficiency across franchisees.

GEP deployed SMART by GEP, importing the client’s sourcing templates and fine-tuning the platform to support complex business rules and reporting, while increasing incorporation of franchisee spend data. The solution delivered complete visibility of every dollar spent, improved data-driven savings and cost-avoidance analysis, higher compliance in managed hotels, stronger supplier-diversity reporting and faster, more effective negotiation and sourcing outcomes for both the client and its franchisees.