Case Study: Global Hotel and Leisure Company achieves streamlined global procurement and $3B spend management with GEP (SMART by GEP)

Leading Hotel Chain Boosts Procurement Efficiency with Smart by Gep

A global hotel and leisure company with 1,300 properties, 150,000 employees and more than $3 billion in annual revenue faced a highly fragmented, manual procurement function that prevented it from leveraging group-wide buying power or achieving consistent automation and visibility across sourcing, contracts and supplier management.

The company implemented SMART by GEP along with an organization-wide procurement strategy, strategic sourcing roadmap and support infrastructure, migrating large volumes of data and deploying a multilingual, supplier-enabled platform. As a result it now actively manages over $3 billion in spend, has onboarded more than 16,000 suppliers, runs 300+ sourcing events, manages 3,000+ contracts and 2,500+ projects, and has centralized and automated procurement processes to improve efficiency and compliance.