Case Study: Global Public Services Company achieves centralized, best-in-class APAC procurement and $6.25M first-year savings with GEP

How GEP Helped a Global Public Services Company Transform Its APAC Procurement Operations

One of the largest public‑services providers, with APAC headquarters in Australia and annual spend of more than US$229 million across Australia and New Zealand, engaged GEP to overhaul its fragmented regional procurement. The APAC function was decentralized across business units, used multiple standalone tools, lacked standardized processes and spend visibility, and was treated as an administrative rather than strategic function—limiting savings, risk management and the ability to leverage supplier innovations.

GEP implemented a center‑led operating model aligned to global governance, deployed the GEP SMART platform in three months (replacing four systems), introduced a supplier risk framework, aligned procurement planning with finance, and developed category plans and automated reports. As a result, procurement was centralized with unified practices, direct spend under contract rose from 38% to 69% in 18 months, the program delivered $6.25 million in year‑one savings (annualized $3.5 million), embedded P&L‑impacting savings into budgets (38% Year 1, 42% Year 2), achieved $2.6 million from 20 continuous‑improvement initiatives, and improved risk coverage across 2,800+ suppliers.