Case Study: Trident Elevator Company achieves life-saving emergency response and improved fleet visibility with Geotab

Trident Elevator Company - Customer Case Study

Trident Elevator Company Limited is a Toronto-based elevator maintenance and modernization firm with a 15-vehicle fleet that needed better communication and visibility across a wide service area. The company faced challenges confirming service times, quickly dispatching the closest technician to emergencies, ensuring lone technicians’ safety, and verifying timesheet and billing disputes.

By implementing Geotab telematics, Trident gained real-time location, arrival and on-site duration data, and driver-behavior insights. The system improved dispatch efficiency (saving time and fuel), strengthened accountability and dispute resolution, helped verify overtime, and even enabled a rapid rescue that likely saved an employee’s life.

Trident Elevator Company

Anna Prosperi

Office Manager