Case Study: Richelieu Hardware achieves improved customer service and increased deliveries with Geotab

Richelieu Hardware - Customer Case Study

Richelieu Hardware, a hardware distributor based in Ottawa, Ontario, operates a small fleet of two trucks (a five-ton and an 18-wheeler) with two drivers. The company struggled to give customers accurate delivery ETAs and experienced drivers getting lost without GPS, plus limited visibility into vehicle locations and stop times—issues that undermined customer service.

After installing Geotab telematics, Richelieu gained real-time tracking, improved stop-time data and built-in GPS navigation, allowing quicker, more reliable deliveries and easier substitute-driver routing. Over four years the system boosted on-time performance and delivery capacity, reduced fuel and maintenance costs, and added unexpected benefits like IFTA calculations, speed warnings and customer zoning to further improve responsiveness and driver awareness.

Richelieu Hardware

Benoit Chenier

Fleet Manager