Case Study: Paine’s Inc. Recycling & Rubbish Removal achieves improved customer service, route compliance and driver safety with Geotab

Paine’s Inc. Recycling & Rubbish Removal - Customer Case Study

Paine’s Inc., a recycling and disposal services company in East Granby, CT, faced a sudden mandate in 2007 when a municipality required GPS installations on all service vehicles. After interviewing eight telematics providers and finding the options difficult to compare, the company needed a reliable, flexible solution that would meet contract requirements without locking them into an unsuitable long-term deal.

Paine’s selected Geotab for its no-contract option, low-cost, increasingly quick-to-install devices, and responsive support. The system improved customer service and accountability by verifying routes and stops for resident inquiries, increased driver buy-in, provided accurate data for accident review, and reduced off-route trips through geo-fencing—overall boosting safety, compliance, and operational efficiency.

Paine’s Inc. Recycling & Rubbish Removal

Russell A. Paine

Vice President