Case Study: Times Square Alliance improves operations and reduces paperwork with GeoPal

Times Square Alliance - Customer Case Study

Times Square Alliance works to improve and promote Times Square, supporting public safety, sanitation, events, and local businesses across a very high-traffic urban district. To replace slow, inefficient paper-based reporting for incidents like vandalism, graffiti, and protests, the Alliance looked for a mobile solution to streamline operations and better manage stakeholders, assets, and quality-of-life concerns.

GeoPal provided a cloud-based mobile workforce and asset management platform with customizable forms, GPS and photo capture, automated email reporting, tally counters, and an asset registry. With GeoPal, Public Safety Officers can record issues in real time, route cases to the right internal or external agencies, and support weekly counts for strategic planning; the result was improved asset visibility, faster repairs, proof of compliance, and an estimated 50% reduction in admin costs.

Times Square Alliance