Case Study: Kingston First achieves 20% efficiency gains and 50% less admin time with GeoPal

Kingston First - Customer Case Study

Kingston First, the Business Improvement District responsible for supporting and improving Kingston Town Centre, needed a better way to manage its ranger operations. Its team was spending too much time on manual spreadsheet entry, photo uploads, and report generation, which also led to inaccurate reporting and made it harder to demonstrate value to BID members.

GeoPal implemented its mobile data capture and reporting solution, giving Kingston First real-time street issue capture, automated photo management, and on-demand KPI reporting through the GeoPal app and portal. With GeoPal, Kingston First cut administrative time by 50% and improved ranger efficiency by 20%, while also gaining faster, more accurate reporting and better visibility of ranger activity.

Kingston First

Lucinda Raggett

Operations Manager