Case Study: Fingal County Council Water Services improves efficiency and eliminates paper with GeoPal

Fingal County Council Water Services - Customer Case Study

Fingal County Council Water Services faced growing pressure as their district expanded, with paper-based processes slowing the movement of information between departments and forcing field inspectors to return to the office to collect and drop off forms. GeoPal helped them replace this manual workflow with a mobile dispatch and field data capture solution integrated with Microsoft Dynamics.

Using GeoPal, fault reports were sent directly to inspectors’ Android devices, inspection data was captured in the field and returned in real time, and repair teams were dispatched without unnecessary trips back to the depot. The result was a 15% productivity gain for inspectors, a 55% improvement in administrative efficiency, a 15% reduction in fuel costs, and an 85% drop in paper printing costs, delivering an estimated 10:1 return on investment.

Fingal County Council Water Services

Marese Ryan

IT Department