Case Study: DublinTown improves reporting and cuts admin time with GeoPal

DublinTown - Customer Case Study

DublinTown, a city-center business initiative representing 2,500 members in Dublin, needed to eliminate paper-based processes, remove duplicated effort, improve third-party vendor management, and strengthen member reporting. Before working with GeoPal, street ambassadors and rangers relied on paper forms and phone calls for urgent issues, while office staff had to retype information and manually compile reports and evidence.

GeoPal provided DublinTown with a mobile app that let rangers capture street issues and activities in real time, sending data and images directly to the office for immediate action and faster KPI reporting. The results were significant: office administration was reduced by 50%, administrator time was freed up by up to 50%, ranger productivity increased by 20%, paper forms were eliminated, and vendor performance became easier to measure and manage.

DublinTown

Gerard Farrell

Operations Manager