Case Study: Auckland Council achieves faster emergency response and saves an hour a day per officer with GeoOp

Keeping track of jobs is a breeze for Auckland Council

Auckland Council’s Animal Management team — 40 officers covering a region of about 120 km north to south — handles roughly 400 cases a month, from emergency dog attacks to barking-dog complaints and wandering stock. The scale and urgency of these jobs created a need for a reliable, easy-to-use mobile workforce system that let dispatchers and officers communicate quickly and respond fast across a large area.

The council deployed Geo’s job-management app with Navman for location and ETAs, equipping officers with smartphones so each vehicle became a mobile office. Dispatch uses templates, mapping and real-time alerts; officers report onsite with photos, notes and signatures. Since November 2014 they’ve logged 100,000+ jobs, cut paperwork, saved about an hour per officer per day, improved evidence capture and standardised customer service — with other council units now considering the system.

Auckland Council

Daniel Hadfield

Team Leader