Case Study: Impact Audio Video achieves paperless, streamlined job management and faster billing with GeoOp

Impact Audio Video - Customer Case Study

Impact Audio Video, a Maryland-based home technology integrator for high-end residential clients, needed to preserve a polished, cutting‑edge image without investing in costly proprietary hardware or custom software. Owner George Hires wanted to eliminate paper and phone‑based job tracking, reduce human error, and modernize outdated quoting and billing to meet the expectations of an exclusive customer base.

They adopted GeoOp, using the Job Notes feature to attach room photos and PDF quotes, and recording parts and labour on each job for accurate invoicing. The result is a complete digital workflow that removed paperwork and calls, improved customer perception, sped up installations and billing, and — in Hires’ words — “absolutely changed our business for the better.”

Impact Audio Video

George Hires

Owner