Case Study: SPIE reduces travel and streamlines field scheduling with GeoConcept Opti-Time

SPIE - Customer Case Study

The customer, SPIE, a major provider of multi-technical maintenance services, faced the challenge of inefficient manual planning for its field technicians. This decentralized process, handled by six separate logisticians, resulted in excessive travel, with technicians spending a huge amount of time on the road and the company logging 7 million kilometers annually. This inefficiency prompted SPIE to seek a centralized solution from vendor GeoConcept.

GeoConcept implemented its Opti-Time solution to automate and optimize planning in real-time. The system considers numerous parameters like skills and location to assign tasks, even "sucking up" nearby preventive maintenance for urgent calls. This resulted in 80% of service requests being automatically transmitted, significantly reducing calls to logisticians and ensuring full traceability. The optimized routing is a key competitive advantage, directly addressing the challenge of reducing the millions of kilometers traveled each year.

SPIE

Cyril Duval

Logistics and Projects Manager