Case Study: Selecta optimizes technician scheduling with GeoConcept Opti-Time

Selecta - Customer Case Study

Selecta, the European leader in vending services, needed to centralize and optimize the scheduling of its 150 field technicians who maintain and repair vending machines. The challenge was to integrate this complex scheduling, which involved managing numerous constraints, directly into the company's central information system. To address this, Selecta chose the Opti-Time solution from vendor GeoConcept.

GeoConcept's solution automated the scheduling process by integrating with Selecta's ERP and SQL database. It automatically assigns 80% of the 600 daily service calls, allowing dispatchers to focus on complex cases. The implementation provided a better overall view of field activity and doubled the management capacity for technicians. The real-time interaction between the field and the scheduling system also significantly improved responsiveness and service quality.

Selecta

Benoît Perello

Technical Director