Case Study: Selecta improves field service responsiveness and automatic dispatch with GeoConcept Opti-Time

Selecta automates 80% of dispatches with GeoConcept

Selecta, a major European food and convenience services provider, faced the challenge of centralizing the planning for its technicians who service vending machines across France. Their process was fragmented and manual, making it difficult to manage the high volume of daily service calls efficiently. To integrate this planning directly into their business information system, they turned to vendor GeoConcept and its solution, Opti-Time.

GeoConcept's Opti-Time solution automated the complex scheduling process, integrating seamlessly with Selecta's existing SQL database and ERP system to route interventions to technicians' mobile devices. This implementation by GeoConcept resulted in 80% of daily interventions being assigned automatically, allowing dispatchers to focus on urgent cases. The real-time interaction greatly improved reactivity and service quality, ultimately enabling a single planner to manage twice as many technicians as before.

Selecta