Case Study: Polyexpert Group achieves smarter claims scheduling and reduced travel with GeoConcept Field Service Management

Polyexpert Group centralizes 800 field experts with GeoConcept

The customer, Polyexpert Group, is a major risk management group specializing in claims expertise, audit, and assistance. They faced the challenge of centrally coordinating the complex schedules of 800 field experts across France and Portugal, which required balancing geographic location, specific skills, policyholder time slots, and strict insurer deadlines. To address this, they implemented the Nomadia Field Service solution from vendor GeoConcept.

The solution from GeoConcept, Nomadia Field Service, provided a multi-criteria optimization engine that automated scheduling. This enabled the creation of a single national management center, ensuring compliance with insurer deadlines, reducing travel mileage and costs, and improving expert working conditions. The implementation also provided a commercial advantage, allowing Polyexpert to offer new data-driven services to its insurer clients.

Polyexpert Group