Case Study: Otis improves field service efficiency with Nomadia Field Service Management

Otis modernizes field operations with GeoConcept, achieving 100% paperless technician reports

Otis, a global leader in elevators, faced challenges with manual field operations management, including insufficient responsiveness, non-optimized technician routes, and fragmented intervention traceability. To modernize its operations and improve customer service, Otis partnered with vendor GeoConcept to implement its Nomadia Field Service Management solution.

GeoConcept's solution provided automated and optimized planning, a full mobile app for technicians, and real-time supervisor monitoring. This resulted in reduced intervention lead times, the elimination of unproductive time, and total traceability. The implementation significantly enhanced field responsiveness and transformed the customer experience through real-time appointment scheduling.

Otis