Case Study: Murfy increases repair visits by 10% with Nomadia FSM from GeoConcept

Murfy increases technician visits by 10% with GeoConcept

Murfy, a social enterprise repairing home appliances in France, faced operational challenges that constrained its growth. Its manual scheduling system lacked route optimization and geographic visibility, preventing technicians from achieving more visits. Critically, the company found that customer bookings dropped by 40% when proposed appointment lead times exceeded three days. To address this, Murfy turned to vendor GeoConcept and implemented its Nomadia FSM solution.

GeoConcept's Nomadia FSM provided route optimization and a pre-optimized time slot feature, which calculates the nearest available appointments in real time. This solution enabled Murfy to increase its number of interventions by 10% per technician within one year, achieving its target of one extra visit per day. Furthermore, the vendor's system doubled scheduling capacity, allowing each agent to manage twice as many technicians, and successfully kept lead times under the critical three-day threshold to protect conversion rates.

Murfy