Case Study: Mettler Toledo improves field service planning and customer service with GeoConcept Nomadia Field Service

Mettler Toledo - Customer Case Study

Mettler Toledo, a major manufacturer of precision instruments, faced a complex challenge in managing the field service operations for its 175 technicians in France. They needed to optimize over 100,000 annual customer visits, which involved navigating millions of kilometers, meeting strict service level agreements (SLAs), and handling a vast inventory of equipment. Their goal was to improve route planning, reduce travel distances, and gain better visibility into their intervention schedules to enhance client service.

The vendor GeoConcept implemented its Nomadia Field Service solution globally. This included a planning tool integrated into Mettler Toledo's information system and a mobile app for technicians to access schedules and communicate in real-time. The solution resulted in estimated annual savings of over €20,000, reduced travel time for technicians, and an overall improvement in service quality through more efficient scheduling and real-time information.

Mettler Toledo

Jean-Paul Canonne

Director of Technological Projects