Case Study: ENGIE Solutions optimizes technician routes with GeoConcept's Nomadia Field Service

ENGIE Solutions optimizes routes for 3,400 technicians with GeoConcept

ENGIE Solutions, a major energy services provider, faced the challenge of efficiently planning and managing thousands of preventive and emergency maintenance interventions for its 7,000 technicians across France. They needed to optimize routes, assign jobs based on specific technician skills, and handle urgent corrective work without disrupting scheduled visits. To address this, they partnered with vendor GeoConcept and implemented its Nomadia Field Service Management solution.

The solution from GeoConcept provided a centralized system for annual and weekly planning, real-time emergency management, and mobile tablet apps for technicians. This enabled daily scheduling, eliminated paper forms, and allowed for proactive supervision. The results included an increase in daily interventions per technician, full digitalization of reporting, and guaranteed regulatory compliance. The collaboration with GeoConcept over ten years has led to significant productivity gains and nationwide method convergence for ENGIE Solutions.

ENGIE Solutions