Case Study: Dalkia optimizes technician scheduling and emergency dispatch with Nomadia Field Service

Dalkia manages 10,000 technicians in real time with GeoConcept

Dalkia, a specialist in energy services, faced operational challenges in managing the schedules of its 10,000 technicians and responding to 20,000 demanding contracts in France. The company needed to consolidate its IT systems and transform its business practices to improve anticipation and responsiveness. To address this, Dalkia partnered with vendor GeoConcept to implement its Nomadia Field Service solution.

The solution from GeoConcept provided a unified, real-time view of technician availability and an automatic assignment engine. This resulted in emergency assignments being handled in seconds instead of minutes and a significant reduction in the volume of emergency interventions. The implementation simplified Dalkia's IT system and improved customer reporting, enhancing overall operational performance and customer satisfaction.

Dalkia