Case Study: Culligan boosts technician productivity with Nomadia Field Service Management by GeoConcept

Culligan targets +12% productivity and -10% travel time with GeoConcept

Culligan, a world leader in water treatment, faced considerable logistics complexity in managing its 230 mobile resources across 34 French dealerships. Its competitive advantage of offering a complete service created scheduling challenges, including a lack of route optimization, 30% of customer deferrals not being efficiently re-integrated, and difficulties in handling urgent repairs. The company launched its Optiservice transformation project and chose the vendor GeoConcept, using its Nomadia Field Service Management solution as the backbone for scheduling.

The solution from GeoConcept provided real-time schedule optimization, automatic management of deferrals and emergency repairs, and centralized data for head office. This implementation resulted in a targeted +12% gain in technician productivity and a -10% reduction in travel time. Culligan also achieved harmonized practices across all its dealerships, gained over one month of real-time scheduling visibility, and optimized its stock management, leading to significant operational savings.

Culligan